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Hey there! At SkinFitF, we’re not just another faceless online store—we’re a small team of fitness and skincare enthusiasts who genuinely care about your experience. Ever since our founder, Alex, started replying to customer emails personally back in 2018 (yes, every single one!), we’ve made it our mission to keep that personal touch alive.
Honestly, we’ve all been on the other side of bad customer service—endless hold music, robotic replies, you name it. That’s why we do things differently here. Whether you’ve got a question about our products, need sizing advice, or just want to share your thoughts (good or bad!), we’re all ears. Fun fact: Last month, a customer’s feedback about our yoga pants led to a complete redesign—that’s how much we value your input.
You’ve got options! Here’s how to reach us:
Quick tip: If you’re emailing about an order, include your order number—it helps us pull up your details faster. But no stress if you forget; we’ll still figure it out!
Remember when I mentioned Alex replying to emails? Well, that tradition stuck. Even now, about 30% of customer emails land directly in our team’s inboxes—no outsourcing, no scripts. Sure, it might take us a tad longer during busy seasons, but we’d rather give you a thoughtful response than a rushed one. And if you’ve ever gotten a handwritten thank-you note with your order... surprise! That’s usually Alex’s handwriting.
P.S. Not sure what to write? Try starting with “Hey SkinFitF team...”—we love casual vibes here!
